Common issues and solutions for DeadLinkRadar. If you don't find your answer here, contact our support team.
If your links aren't being monitored, check the following:
Verify you haven't exceeded your plan's link limit. Free: 25 links, Starter: 500 links, Pro: 5,000 links. Check your usage.
Ensure the link is active and not paused. Paused links won't be checked. Go to Dashboard → Links and verify the status.
Confirm the URL is valid and starts with http:// or https://. Invalid URLs are automatically marked as errors.
If you're not receiving notifications when links go down:
Check that you've verified your email address. Unverified accounts won't receive email notifications. Verify email.
Ensure email notifications are enabled in Settings. Toggle "Email Notifications" to On.
For Discord/Slack webhooks, test the webhook URL using the "Test" button. Invalid URLs won't receive notifications. See webhook setup guide.
Sometimes links may be incorrectly flagged as dead due to:
The target server may have been temporarily offline. Wait for the next scheduled check (hourly for Starter/Pro, daily for Free).
Some file hosting services rate-limit automated checkers. If this happens frequently, consider adjusting your check frequency in Settings.
Cloudflare and other CDN providers may block automated requests. We bypass most protections, but some edge cases may occur.
Manual Verification
You can manually trigger a recheck by clicking "Check Now" on the link details page.
Some links take longer to check than others. Here's why:
Links with a shield badge are from Cloudflare-protected services (like TakeFile and ExLoad). These require additional processing to bypass protection, which takes 30-60 seconds instead of being instant.
The first check for any new link may take slightly longer as we establish connection patterns. Subsequent checks are faster.
Some file hosting services intentionally slow down API responses. We work around these limitations but can't eliminate all delays.
Dashboard Indicator
Links from protected sites show a shield badge in the dashboard. When bulk-importing, you'll see a timing warning for these links.
Common webhook problems and solutions:
Discord: https://discord.com/api/webhooks/...
Slack: https://hooks.slack.com/services/...
Test the webhook URL manually using curl or a REST client to verify it's accessible.
Ensure your webhook endpoint uses a valid SSL certificate. Self-signed certificates may be rejected.
If the dashboard is slow or won't load:
Troubleshoot CSV import errors:
Ensure your CSV has one URL per line with an optional label column: url,label
Large CSV files may exceed import limits. Split into smaller batches (max 500 links per import for Free, 1,000 for Starter/Pro, 10,000 for Business).
Save your CSV with UTF-8 encoding to avoid character issues. Most spreadsheet apps have this option in "Save As" settings.
Example CSV:https://example.com/file1,Important File
https://example.com/file2,Backup Link